Frequently Asked Questions (FAQs)
1. Are your shoes made from genuine leather?
A: Yes, we use premium-grade genuine leather for all our footwear. Each article is crafted with durability and comfort in mind.
2. How do I choose the right size?
A: Every product page includes a Size Guide. Still unsure? WhatsApp us at 0326-8800005 and our team will guide you based on your foot size and fit preference.---
3. What is your exchange and return policy?
A: You can exchange or return any product within 15 days of delivery. For sale items, the window is 7 days only. Items must be unused, in original packaging with all tags attached.
4. Do you offer refunds?
A: Yes! If you don’t like the product, you can return it within the valid time frame and we’ll issue a refund — only delivery charges will be deducted.---
5. Do your shoes come with a warranty?
A: Yes!
Shoes: 1-year warranty Sandals & Slippers: 6-month warranty Covers stitching faults, sole detachment, or manufacturing issues.
6. What kind of soles do your shoes have? Are they slip-resistant?
A: Some designs come with leather soles — elegant, but not anti-slip. Others feature rubber or grip-sheet soles, which are comfortable and slip-resistant. You’ll find sole details in the product description.
7. Are your insoles antibacterial?
A: Yes, most designs come with antibacterial pure leather insoles that help reduce odor and keep your feet fresh.
8. How is your packaging?
A: Each pair is packed in a branded box that includes:
- Warranty card
- Thank you card
- Product tag
- Complimentary shoe wax
- Shoe horn
Note: Sale items do not include shoe wax or shoe horn.
9. How can I maintain the shine of the leather?
A: Use the complimentary shoe wax provided in your box (except sale items). Regular use helps maintain leather shine and quality.
10. How do I apply shoe wax properly?
A: 1. Wipe off any dust with a dry cloth.
2. Slightly dampen the cloth with water.
3. Take some wax on the damp cloth and apply gently in circles.
4. Buff until you achieve the desired shine.
11. Where are you located?
📍 44-A, Commercial Market, Pak Arab Housing Society, Lahore
📞 WhatsApp: 0326-8800005
📞 UAN: 03-111-155-788
